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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain products, such as personal care items, may not be eligible for return due to hygiene reasons. If you are unsure about the eligibility of a specific item, please contact us for clarification.
To initiate a return, you must request it by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns sent without prior authorization may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to a mistake on our part, we will cover the return shipping costs.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to return your original item.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damaged item to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide a replacement or refund as appropriate. Please do not return damaged items without prior authorization.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on our website at the time of purchase. If you purchase a final sale item, please be aware that you may not return it for any reason. If you have questions about which items are final sale, please reach out to us before making your purchase.